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Special Assistance

Special assistance/needs

We will provide assistance, as far as is reasonably possible and in accordance with this Policy, to our customers who need help in order to travel with us. We will do our best, within the constraints of available resources.

If you require special assistance (wheelchair or ambulatory lift services) when travelling with Tigerair, please notify us via the call centre at the time of your booking. In any event, you must notify us at least 3 (three) days before the intended departure date of your requirements. We will help you to determine what facilities /services are required, which of these are available at the airports involved and any applicable charges. Without prior notification, this may result in the unavailability of your required service on arrival at the airport and you may be denied boarding for your safety or other reasons.

Please also note that the necessary facilities / services may not be available at all times at all airports. If we are unable to obtain the necessary third party services / facilities, we will make a refund provided the booking and notification was made through our call centre at least 3 (three) days before departure.

Passengers with special requirements may travel alone provided the below requirements are met before they can be accepted on the flight. Requirements for passengers travelling alone:

If you do not meet all of the requirements above, a carer/ travel companion is required. The carer must be at least 18 years of age and is able to assist you with your personal needs, including when there is a ground or in-flight emergency. For safety and security reasons, Tigerair has a limit on the number of passengers requiring special assistance per flight and we will not be able to seat these passengers in an exit row.

Usage charges of mobility aid

Charges apply for wheelchair and ambulatory lift assistance.

Wheelchair ChargesAmbulatory Lift Charges
SGD50.00SGD275.00

Wheelchair charges include assistance to push through the airport terminal to the aircraft steps/door. You must be able to climb up the stairs to the aircraft (if required) and make your own way to the seat.

Ambulatory lift charges (per use) include assistance to be lifted onto/off the aircraft. If you are not able to climb up/down stairs to the aircraft (if required) and make your own way to the assigned seat, you must pay for the services in addition to Wheelchair charges.

If you are travelling with your own wheelchairs, you must be able to climb up the stairs to the aircraft (if required) and make your own way to the seat.

Please note that retrieved wheelchairs at check-in or boarding gates will be restored at baggage claim belts on arrival. Wheelchairs may sometimes be restored at the aerobridge of airport of arrival on the basis of goodwill only if airport infrastructure permits.

Check-in requirements of wheelchairs

The passenger?s personal wheelchair will be carried free of charge, in addition to their normal baggage allowance. However, the wheelchair must be checked in.

Wheelchairs that are powered by sealed, non-spillable batteries will be accepted for carriage. Wheelchairs with un-sealed, spillable batteries will not be accepted. All powered wheelchairs must comply with relevant battery connection/disconnection requirements and must be checked through.

Due to Occupational Health and Safety Regulations, any wheelchair that is over 30kg cannot be carried unless they can be dismantled and each piece does not weigh more than 30kg.

Stretchers

Tigerair does not accept stretchers in the cabin.

Visual impairment

Persons with visual impairment may travel on Tigerair Singapore flights, either independently or accompanied by a carer.

Passengers travelling independently must be able to take care of their personal needs. This includes being able to self-toilet, administer their own medication and eat or drink without assistance.

Please contact our call centre at least 5 (five) days before departure so that our staff are aware and can provide the necessary assistance. This includes:

Hearing impairment

Persons with hearing impairment may travel on Tigerair Singapore flights independently.

Passengers travelling independently must be able to take care of their personal needs. This includes being able to self-toilet, administer their own medication and eat or drink without assistance.

Guide dogs

Tigerair will allow a guide dog for the visually impaired to travel, if the handler is travelling on the same flight and is fully dependent on the guide dog for mobility.

Passengers who are visually impaired and who would like to travel with their guide dogs are solely responsible to ensure that they have all the relevant documentation to travel to, and return from, their destination. Tigerair will allow the travel if passengers can provide the following information at least fourteen (14) days before their intended date of departure:

Please have all required documentation ready before travel. If passengers are denied check-in, immigration clearance or boarding for immigration reasons, Tigerair cannot be held responsible for any consequential losses incurred.

Tigerair will:

During travel:

Accreditation & Approved Organisations

Only Guide Dog IDs or documentation stating that the guide dog is bona fide and supported by a guide dog organization that is recognized by their respective government or accredited by the International Guide Dog Federation (IGDF) will be accepted.

Other animals

Tigerair is not able to carry any other service animals either in the aircraft cabin or in the aircraft cargo hold.

* A meet and assist service is mandatory for visually impaired passengers who are not accompanied by a caregiver or are travelling with a guide dog. A fee of SGD50 per sector is applicable for this service. This service provides assistance from check-in to boarding gate at departure and from arrival gate to arrival hall upon arrival.

Travelling with broken limbs

All passengers travelling with broken limbs will need a medical certificate stating that they are fit to travel.

If the affected leg is plastered above the knee the passenger will be required to purchase three adjacent seats.

Please note that the plaster cast will need to be split prior to travelling to allow for swelling and should have been in place for at least 48 hours prior to departure.

Travelling during pregnancy

Pregnant women must have completed their journey in full by the end of the 34th week of pregnancy.

If the passenger is between 30 and 34 weeks pregnant, a medical certificate is required to confirm that she is fit to travel before she is accepted onboard the flight.

Flying is not permitted from the beginning of the 35th week onwards.

You must contact our call centre to arrange such bookings.

Cares Child Restraint

Please refer to Children and Infants section of our website for more information.

Passengers requiring an extra seat

If you wish to purchase an adjacent seat (for extra comfort), please contact our call centre.

The additional seat will be charged at the lowest available rate at the time of making the reservation. Please note that there is no additional carry-on or checked baggage allowance associated with purchasing an additional seat.

Carry on medical equipment

Life-supporting medical equipment may be carried on board provided it meets cabin luggage limitations and is not classified as "dangerous goods" under the IATA Dangerous Goods Regulations.

This applies in particular to any type of oxygen generating equipment.

Approval for carriage of such equipment must be obtained through the call centre at least 5 (five) days before departure.

Medical syringes

If for medical reasons, passengers need to inject themselves during the flight (e.g. diabetics) they are permitted to carry syringes in the cabin. They will be asked to produce appropriate medical evidence (such as a doctor's letter) when they check-in and at security screening points. This should be kept with them at all times.

Medically fit for travel

All passengers must be medically fit to travel in order for Tigerair to accept them for carriage. If a passenger is suffering from a serious illness or a communicable disease, or has had recent surgery then please call our call centre for more information. A medical clearance form may be required from your doctor.

Further information

If your concern or need has not been answered by this information, please contact the call centre.